Your cart is currently empty!
About
Owner
Will Young
Will Young is an experienced IT leader with 14+ years specialization in IT asset, service, and operations management. Will has a deep technical understanding of ServiceNow, a broad understanding of technical systems and platforms, and a talent for communicating technical concepts to business stakeholders. Will has helped hundreds of companies to design, develop, implement, and operate new technologies and processes.
Experience Summary
IT Operations & Delivery
Project, Product, and Service Management and Delivery
Assets & Infrastructure
Lifecycle Management of
IT Assets and Infrastructure
ServiceNow Consulting
Technical Development, Technical Architecture, and Process Analysis
Certifications and Experience
Current and previous certifications, titles, and roles.
ITIL Certifications
ITIL v3 Foundation in IT Service Management
ITIL v3 Intermediate in Service Operations
ITIL 4 Foundation in IT Service Management
IAITAM Certifications
Certified Asset Management Professional (CAMP)
Certified Software Asset Manager (CSAM)
ServiceNow Certifications
Certified System Administrator
Certified Application Developer
Certified Implementation Specialist
– IT Service Management
– Software Asset Management
-Hardware Asset Management
– Event Management
– Service Mapping
– Discovery
Diplomas
US Army JFK Special Warfare School
Lone Peak High School
Titles and Roles
IT Asset Manager
Solution Architect
Technical Architect
Technical Developer
Business Process Consultant
Service Delivery Manager
Service Owner
Process Owner
Project Manager
Operations Manager
Support Technician
Presales Engineer
Team Lead
Team Manager
National Park Ranger
Army Soldier
Organizations Supported
Small and Medium Businesses
IT Consulting Firms
Large Business and Enterprises
Healthcare & Sciences
Military & Federal Government Agencies
State and Local Governments
Career Highlights
Intermountain Healthcare
IT Asset Management
Managed asset operations from acquisition to disposal, including overseeing a $2.5M standing inventory.
Shared Service Operation
Established ITAM shared services supporting 100+ locations at the Intermountain Supply Chain Center.
Project Management
Co-led a $7M a project to replaced aged infrastructure power – without turning off a server!
ServiceNow Development
This first ServiceNow Go-Live sparked my interested in the platform that led to my career.
IT Service Management
Owned and managed Asset, Incident, Major Incident, and Communications processes.
Letter of Recommendation
Click Here to read Will’s reference letter from the Associate Vice President for Procurement.
ServiceNow Consulting
for Covestic, GlideFast, and CAI (employers)
Hardware Asset Management
ServiceNow HAM Pro certification course beta participant and among the first to be certified. Technical and process implementation consulting provided for dozens of projects.
Software Asset Management
Deep experience with deploying, discovering, and reconciling software entitlements and allocations. Technical and process consulting provided for dozens of projects.
ServiceNow CMDB & CSDM
Technical architecture guidance and strategic roadmap planning for CMDB maturity and CSDM adoption across maturity levels.
ServiceNow ITOM
Extended experience with implementing and operating Discovery, Service Mapping, and Event Management.
ITSM, Agile, PPM, and Others
Broad ServiceNow platform development experience across common modules and capabilities.
Platform and App Development
Experience supporting ServiceNow feature adoption, upgrades, scoped apps, custom APIs, domain separation, and more.
Technologies and Business Consulting
Web Development
ServiceNow GlideScript
JavaScript, JSON, XML, YAML
SQL, PowerShell, Linux Shell
HTML, CSS, CURL, REST
ServiceNow Platform
Platform admin and upgrades
Scoped / Store App Development
IT Service Management
Software Asset Management Professional
Hardware Asset Management Professional
ITOM Discovery, Event, and Service Mapping
CMDB, CSDM, and SPM
Infrastructure Management
Active Directory, LDAP, SSO
Azure, AWS, VMWare, Citrix, Hyper-V, VirtualBox
SCCM, Intune, JAMF, Qualys, Auvik
DNS, TCP/UDP, and SSL
Business Process Consulting
Corporate Policy Development
Process and Procedure Documentation
Organizational Change Management
Service Capability and Portfolio Development
Idea, Demand, Development, and Release
Strategic Planning and Road Map Development
Project Planning and Engagement Management
Army Reserve Veteran
38B Civil Affairs Specialist (Diploma)
JFK Special Warfare Course & School
Fort Bragg, North Carolina
Industry Engagement
Speaking and Presentations
xMatters Touring Presenter
Relevance Revolution (2015)
Agility Tour (2017) Chicago, Orlando, and Vancouver
ServiceNow Knowledge Speaker
Communication as an IT Service (2016)
5 Major Incident Strategies (2017)
10 Steps to Software Asset Bliss (2019)
Articles, Videos, and Webinars
IT in Healthcare Case Study
Read how Will helped Intermountain with their mission of saving livings with an innovative adaptation to an IT tool.
[CAI] CMDB and ITOM: Journey to operational success
READ ARTICLE
Watch this on-demand webinar to gain a full understanding of how to use the common service data model (CSDM) as your roadmap to turn your configuration management database (CMDB) dreams into operational realities.
[CAI] Building CMDB collaboration: A CAI client success story
READ ARTICLE
Watch this on-demand webinar to understand how Newell Brands’ IT team – with CAI’s partnership and guidance – adopted and aligned projects to achieve measurable outcomes from their configuration management database (CMDB).
[GlideFast] Leveraging ServiceNow’s SAM Pro to Control IT Spend and Compliance
WATCH VIDEO
Software asset experts from GlideFast will share how they have helped organizations identify and track software installations across various IT assets to maintain compliance.
[GlideFast] Breaking Down the Common Service Data Model (CMDB)
WATCH VIDEO
In this webinar, we’ll discuss the different areas of the Common Service Data Model (CSDM). We’ll help you better understand what makes up the CSDM, translate CSDM language into common terms, and ensure the right data is in the correct place.